Frequently Asked Questions
About Our Hair
What type of hair does House of Arié offer?
House of Arié specializes in luxury raw human hair sourced from carefully selected single donors. Our hair is minimally processed to preserve its natural beauty, longevity, and versatility.
Is your hair 100% human hair?
Yes. All House of Arié extensions are made from 100% raw human hair.
What textures do you offer?
We currently offer:
- Raw Straight
- Raw Wavy
- Raw Curly
Because our hair is raw, each bundle may have slight natural variations, making every bundle unique.
How long does House of Arié hair last?
With proper care and maintenance, our raw hair can last 3 years or longer.
Can I color the hair?
Yes. Because our hair is raw human hair, it can be professionally colored, toned, and customized. We recommend using a licensed professional for any chemical services.
Can I straighten or curl the hair?
Absolutely. Our raw hair can be heat styled just like your natural hair. Always use a heat protectant before styling.
Bundle Information
How much does each bundle weigh?
Each bundle weighs approximately 100 grams (3.5 oz).
How many bundles do I need?
16"-20"
- 2–3 bundles for a full install
22"-24"
- 3 bundles recommended
26"-28"
- 3–4 bundles recommended
For maximum fullness, we recommend purchasing an additional bundle.
Are your bundles single donor?
Yes. Our bundles are sourced from single donors whenever available to ensure consistency and quality.
Shipping & Processing
How long does processing take?
Orders are processed within 2–5 business days before shipment.
How long does shipping take?
Shipping times vary by location.
- United States: 3–7 business days
- International: 7–14 business days
Tracking information will be provided once your order ships.
Do you offer international shipping?
Yes, House of Arié ships worldwide.
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a tracking number via email.
Returns & Exchanges
Do you accept returns?
Due to the nature of our products and for hygiene purposes, all sales are final.
Can I exchange my order?
Exchanges may be approved only if the product remains unopened, unused, and in its original packaging. Please contact us within 48 hours of delivery.
What if I receive the wrong order?
If you receive an incorrect item, please contact us within 48 hours of delivery and we will work quickly to resolve the issue.
Hair Care
How should I wash my extensions?
Use a sulfate-free shampoo and moisturizing conditioner. Gently detangle before washing and allow the hair to air dry whenever possible.
Can I sleep with my extensions installed?
Yes. We recommend wrapping your hair with a silk or satin scarf and sleeping on a satin pillowcase to maintain longevity.
How often should I wash my extensions?
Generally every 1–2 weeks depending on product buildup and styling habits.
Orders & Customer Support
How can I contact House of Arié?
You can contact us through our Contact page or by emailing:
Do you offer wholesale opportunities?
Yes. Please contact us directly for wholesale inquiries and partnership opportunities.
House of Arié Promise
At House of Arié, we believe luxury is an investment. We are committed to providing premium-quality raw hair, exceptional customer service, and a luxury experience from checkout to installation. ✨
This FAQ will make your website feel much more established and trustworthy, especially for first-time hair buyers.